GENERAL CONDITIONS OF SALE
Users who, after completing the registration procedure, use the Castello Tricerchi platform declare to know and accept these general conditions of sale.
1 – INFORMATION ON THE DIGITAL PLATFORM
The services linked to the Castello Tricerchi digital platform are provided by SOCIETA’ AGRICOLA CASTELLO TRICERCHI SOCIETA’ SIMPLICE DI SQUARCIA TOMMASO E C. , with registered office in Altesi – 53024 Montalcino (SI).
The purchase of products through the online platform of Castello Tricerchi is reserved only to registered private users, previously identified as natural persons by Castello Tricerchi. Purchases of products for resale are not allowed By completing the purchase offer, the user accepts these general conditions of sale as well as the regulations by which registered users will be classified differently in relation to the purchases made.
2 – GENERAL PROVISIONS
These general conditions of sale are valid between the company Castello Tricerchi and the registered natural person who makes purchases online through the website https://castellotricerchi.com/ The purchase of products is allowed only to natural persons over the age of age who, as registered user, having read and accepted the information regarding the processing of personal data, have accepted these general conditions of sale. The user declares himself informed that the consumption of alcoholic substances must be inspired by the principle of measurement.
3 – SUBJECT MATTER OF THE CONTRACT
With these general conditions of sale Castello Tricerchi sells wine products offered for sale on the website https://castellotricerchi.com/. The purchase contract is concluded through the Internet, through user access to shop.castellotricerchi.com and the subsequent completion of the purchase order according to the procedure described in Article 6 below. The user undertakes to read, before confirming his order, these general conditions of sale with specific reference to pre-contractual information reserved for the consumer. The user shall provide proof of acknowledgement of these General Terms and Conditions by affixing the flag on the digital declaration of acknowledgement box.The communication, by e-mail confirmation, of the purchase order will indicate to the registered user the link from which to download these general conditions of sale and the regulations.
5 – PRE-CONTRACTUAL INFORMATION FOR THE CONSUMER
Before concluding the purchase contract, the user will have to examine the characteristics of the goods illustrated in the product sheet that he intends to purchase. Before validating the order with the obligation to pay, the user can view the order summary containing the following information: a) total price of the goods, including taxes, with specific indication of shipping costs as well as any other costs charged to the user; b) method of payment; c) deadline within which Castello Tricerchi undertakes to deliver the goods; d) conditions, terms, procedure for exercising the right of withdrawal; e) need to bear the cost of returning the goods in case of withdrawal; f) conditions of after-sales service.
6 – PURCHASE PROCEDURE
Each order sent constitutes an offer for the purchase of the products in the order.
The execution of orders is subject to the availability of the products ordered and to the discretionary acceptance of the same by Castello Tricerchi. The user who intends to proceed with the order, must select the products he intends to purchase, then follow the guided purchase procedure to complete the order. The execution of the order is subject to the payment of the consideration, taxes, shipping and payment costs indicated on the order summary form.
Once the order has been sent, the buyer receives confirmation of receipt of the purchase order. Castello Tricerchi will send the confirmation of receipt of the purchase order to the e-mail address associated with the profile of the ordering user. The purchase contract shall be deemed concluded by sending the order confirmation to the user. The order confirmation will be sent to the e-mail address associated with the user’s profile. The order confirmation communication contains the user’s data, the order number, the price of the purchased products, the shipping costs, the delivery address, the link from which to access these general conditions of sale.
In case of non-confirmation of the order, Castello Tricerchi will refund the full amount paid by the user.
7 – IDENTIFICATION OF PRODUCTS.
Prices, descriptions and/or availability of the products on display are subject to change without notice with effect from the date of publication on the website. The images of the products are purely illustrative and do not constitute a contractual element.
8 – EXECUTION OF ORDERS
The order is executed by Castello Tricerchi in compliance with the terms indicated on the summary page, specified in the order confirmation communication. The confirmation of receipt of the order is to be considered sent subject to assess the actual availability of the product ordered, in accordance with the provisions of Article 6 above. The online indication of the availability of the product selected for purchase should be considered purely indicative because: a) the products may be sold to other users before receiving the order confirmation e-mail, due to the simultaneous online presence of several users; and/or b) there may be computer anomalies such as to make the product / products actually not available for purchase. If the product or products ordered are found to be unavailable, the order will be automatically corrected by removing the product or products not available.
The user will be informed of the total or partial unavailability of the products, with the right to confirm the order in relation to the products actually available or to cancel the purchase order in full.
9 – PRICES
The sales prices of the products indicated on the website www.shop.castellotricerchi.com are expressed in euros and include value added tax. Shipping costs are not included in the purchase price; these costs are communicated to the user at the end of the purchase process, before the user makes the payment.
10 – METHODS OF PAYMENT
The user can pay the amount resulting from the confirmation of receipt of the purchase order using the following methods of payment: Credit card Visa, Mastercard, American Express, Postepay, Paypal
11 – DELIVERY
Deliveries are made to the address indicated by the user, in the manner and within the time specified in the order summary. At the time of delivery the user must check the contents of the packaging, specifying any anomalies found by annotation in the delivery form. Castello Tricerchi is not responsible for delivery errors due to inaccuracies or incompleteness in the compilation of the purchase order by the user. Castello Tricerchi is not liable for any damage that may have occurred to the products after delivery of the products to the carrier or for delays in delivery that are attributable to the carrier.
12 – AFTER-SALES SERVICE
Registered users can take advantage of the after-sales service by contacting customer service by telephone on +39 0577 1912361 from Monday to Friday from 08:00 to 20:00 and on Saturday and Sunday from 9:00 to 18:00 or by e-mail at: info@castellotricerchi.com.
In case of conformity defects of the purchased product, the purchasing user must promptly send to the e-mail address info@castellotricerchi.com the report of the defect of the product found, expressly indicating: the description of the defect found; the product code; the progressive order number issued at the time of purchase; the identification details of the invoice issued by the seller for the purchased products.
13 – RIGHT OF WITHDRAWAL
The buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the products, returning the delivered goods to the seller. The right of withdrawal does not apply to products delivered sealed that have been opened by the buyer. The notice of withdrawal must be sent by e-mail to info@castellotricerchi.com within 14 (fourteen) days from the date of delivery and must contain: a) the manifestation of willingness on the part of the user to exercise the right of withdrawal pursuant to and for the purposes of art. 54 of the Decree. Legislative Decree no. 21/2014; b) the indication of the products for which the purchaser intends to make use of the right of withdrawal, including the specification of the article code of the product; c) the progressive order number issued at the time of purchase; d) the identification details of the invoice issued by the seller for the products purchased. The buyer who has exercised the right of withdrawal must return the goods intact within fourteen days from the date of communication of the withdrawal. The costs of returning the goods shall be borne by the buyer. The goods must be sent to Castello Tricerchi, Loc Altesi 53022 Buonconvento (SI).
The buyer is responsible for the packaging of the goods that he intends to return, he therefore undertakes to take the necessary precautions to safeguard the integrity of the product or products to preserve them from any damage and/or alteration. The goods must be returned intact, in their original packaging, complete in every part, accompanied by the attached tax documentation Without prejudice to the right to verify compliance with the above, Castello Tricerchi will proceed by crediting the amount paid for the purchase of the product(s) within a maximum period of thirty days from the date on which the seller became aware of the exercise of the right of withdrawal. In any case, the amount paid will not be credited before: a) Castello Tricerchi has received the shipment of the product(s); b) Castello Tricerchi has verified the integrity of the product(s).
14 – RESPONSIBILITY OF THE ACQUIRING PARTY
The purchaser is obliged to ensure that the data relating to his or her user profile is true, complete and up-to-date and to promptly notify any changes to his or her data.
15 – FUNCTIONALITY AND SERVICE INTERRUPTION
Castello Tricerchi reserves the right to add and/or remove features and/or characteristics of the digital platform, as well as the right to suspend and/or interrupt the use of the service, both temporarily and permanently. Castello Tricerchi does not accept responsibility for inefficiencies due to force majeure or fortuitous circumstances, even if they are due to malfunction and inefficiency of the internet network.
16 – UNAUTHORIZED USE
The user has the right to access the site for consultation of the site, for consultation of his user profile, for making purchases. No other use of the site or parts of the site is permitted. The integrity of the elements of the website and the relative technology used remain the exclusive property of Castello Tricerchi. Castello Tricerchi’s digital platform must be used in compliance with these general conditions of sale. The user is forbidden: a) to reverse engineer, decompile, disassemble, modify or create derivative works based on this digital platform or on any portion of it; b) to circumvent the computer systems used by this digital platform to protect the content accessible through it; c) to copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by this digital platform; d) to use any robot, spider, search and/or site finding application, or any other device, process or automatic means to access, retrieve, scrap or index any portion of this digital platform or its contents; e) to rent, license or sublicense this digital platform; f) to defame, offend, harass, threaten, threaten or otherwise – violate the rights of other users; g) to disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content; h) to use the digital platform in any other improper manner that violates these terms.The user is not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Castello Tricerchi and the services of Castello Tricerchi without the prior express consent, to be given in writing, by Squarcia Tommaso. The user agrees to indemnify Squarcia Tommaso as well as the company Castello Tricerchi from any obligation or liability, including any legal fees incurred for legal assistance, that may arise from damage caused to other users or third parties in relation to content uploaded online as a result of violation of the law and / or these general terms and conditions.
17 – AGE REQUIREMENTS
Users declare to be of age according to the law applicable to them and undertake not to make purchases for persons who are not of age according to the law applicable to them.
18 – LIMITATIONS OF LIABILITY
Castello Tricerchi is not liable for any delay in delivery or non-delivery of the purchased product(s) if the delay or non-delivery is due to unforeseeable exceptional circumstances.
Castello Tricerchi is liable for damages of a contractual and/or non-contractual nature that may be suffered by users only if the damage suffered is an immediate and direct consequence of the activity carried out by Castello Tricerchi through the website.
19 – AMENDMENTS TO THE GENERAL CONDITIONS OF SALE
Castello Tricerchi reserves the right to make changes and/or additions to the general conditions of sale. The amendments and/or additions shall apply to purchases made from the date of their publication. The user who uses the digital platform after the publication of the changes on the website, accepts without reservation the new contractual terms.
20 – ASSIGNMENT OF THE CONTRACT
Castello Tricerchi reserves the right to transfer, assign, dispose by novation or sub-contract in whole or in part the exercise of the rights and/or satisfaction of the obligations arising from these general conditions, provided that the rights granted to the user by these general conditions of sale are respected. You may not assign and/or transfer your rights and/or obligations.
21 – COMMUNICATIONS
Communications regarding these general conditions of sale must be sent by registered letter with acknowledgement of receipt to Castello Tricerchi,Loc. Altesi, 53022 Buonconvento (SI) or by certified e-mail to: info@castellotricerchi.com.
22 – APPLICABLE LAW AND JURISDICTION
These general terms and conditions of sale as well as any disputes that may arise regarding the validity, interpretation and/or execution of the contract are subject to Italian law and subject to the jurisdiction of the Italian State.