Answers to COmmon iSSUES
PURCHASE AND PAYMENTS
To buy wine online, all you need to do is visit Tricerchi Shop, access our wine selections and choose the ones you are most interested in. When you have chosen the wines you like, in the shopping cart phase, we will ask you to make a simple registration. You will need to enter your email address. Then finish your purchases by deciding your payment method.
You can pay by credit card or prepaid credit card or Pay Pal;
Yes, our prices are all inclusive of VAT.
Of course. Send us your details to info@castellotricerchi.com and we will send you the invoice.
In case of any problem to make purchases on the site, do not hesitate to contact our customer service at +39 0577 1912361 or by sending a request by email to info@castellotricerchi.com
We will periodically publish offers and promotions of products selected by us, on which advantageous discounts will be applied.
Paying on our website by Credit Card is certified and secure as confidential data are processed neither by our servers nor by our staff, but exclusively by the bank circuit and will not be stored in any bank. The transaction is made through secure and encrypted connection.
SHIPMENTS
On average, deliveries are made by express courier in 3/4 working days, this also depends on the country where you are located and the shipping procedures. But it is likely that at certain times of the year, such as during the holidays, the time can be extended.
You can visit the special section on your account where the code is expressed to track your shipment, alternatively you can contact us, we are at your disposal.
Our packages are specially designed for the safe transport of wines, at controlled temperature in special packages insured by the shipping company.
Of course. Send us your details to info@castellotricerchi.com and we will send you the invoice.
Shipping is free in Italy for a minimum of 6 bottles abroad for a minimum of 12 bottles.
The foreign shipment for a lower number of 12 bottles has a price that varies depending on the shipping address and country.
As soon as the purchased goods have been shipped, you will receive an email containing the shipping code with which you will be able to check where the package is located and know when it will be delivered. In any case, you can contact us for any need at info@castellotricerchi.com
Should you receive the package visibly damaged, despite the qualified express courier and the packaging designed and tested to withstand violent shocks, or even breakage of some or all of the bottles contained, please reject the package and we will bear the cost of returning the package and restoring the delivery.
In the event that you notice the damage only after collecting and accepting the delivery, you must send us a photo of the damaged package for verification and damage assessment. Once this is done, we will refund the amount paid by bank transfer or you can send the damaged package back to us and we will re-ship it to you. The transport costs, both for the return of the damaged package and for the shipment of the replacement package, will be totally charged to Castello Tricerchi shiop.
It is however possible to contact customer service info@castellotricerchi.com – +39 05771912361
To confirm the success of your purchase you will receive a confirmation email at the address left during registration.
To confirm the success of your purchase you will receive a confirmation email at the address left during registration.
First you can check the status of the shipment using the shipping code we sent you by email when the package was picked up by the courier. In case you still need assistance you can contact us or by e-mail by writing to info@castellotricerchi.com or by contacting customer service at +39 0577 1912361 from 9:00 to 13:00 and from 15:00 to 18:00 (holidays excluded).
Castello Tricerchi uses the services of Mail Boxes etc. for the shipment of its products.
The following countries are excluded:
-Countries of South America and Central America
-South Africa
-Iceland
-Russia
-Taiwan
-South Korea
Restrictions:
-Japan not more than 12 bottles
Dogana/Customs:
Castello Tricerchi advises you to check your country’s tax policies on the import of alcoholic beverages. Any taxes and customs duties are the responsibility of the buyer.
CONTACT US
For any other information, please contact us at info@castellotricerchi.com.